ISO Standards and Certifications
ISO 9001 is a globally recognized standard for Quality Management Systems (QMS) that provides a framework for organizations to manage their quality responsibilities in a systematic and effective manner. The standard was developed by the International Organization for Standardization (ISO) to help organizations consistently meet customer and regulatory requirements while continuously improving their products, services, and processes.
ISO 9001 specifies the requirements for a quality management system that an organization can use to develop its own QMS. The standard provides a framework for organizations to consistently deliver products and services that meet customer expectations, enhance customer satisfaction, and comply with applicable regulations. Some of the key requirements of ISO 9001 include:
- Customer Focus: The organization must demonstrate a commitment to meeting customer requirements and enhancing customer satisfaction.
- Leadership: Top management must provide leadership and commitment to the development, implementation, and continual improvement of the QMS.
- Process Approach: The organization must manage its processes as a system to achieve its objectives more effectively and efficiently.
- Continuous Improvement: The organization must continually improve the effectiveness of the QMS using the quality policy, objectives, audit results, analysis of data, corrective and preventive actions, and management review.
- Evidence-Based Decision Making: The organization must make decisions based on the analysis and evaluation of data and information.
- Relationship Management: The organization must manage its relationships with interested parties to enhance customer satisfaction and achieve sustained success.